PRIVACY POLICY 

Solutions ENT Limited (‘Sol ENT’) is firmly committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data Sol ENT collects from you, or that you provide to us, will be processed by us.

For the purpose of the Data Protection Act 1998 (the ‘Act’), the data controller is Solutions ENT Limited, 22 Essex Court, London SW13 0ER, UK

INFORMATION Sol ENT MAY COLLECT FROM YOU

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our blog or newsletter, download a white-paper, presentation or other material, use of our online tools and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph, company name, company size, company industry, job role and location.

  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

  • We use Google Analytics re-marketing codes to track when users view certain pages or complete specific actions on our website. Third-party vendors (such as Google), may show our ads on various websites across the internet as a result. Third-party vendors (such as Google), will use cookies to serve ads based on the pages viewed, or actions taken on our website. You can opt out of this feature using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

  • We collect data relating to social media platforms and other digital properties in order to obtain maximum benefit from the service. We do not collect any information they themselves cannot access (except where presented in aggregated form from source data that is read but not displayed.)

SENSITIVE INFORMATION

We will not intentionally collect or maintain, and do not want you to give us, any information regarding your medical or health conditions, race or ethnic origins, political opinions, religious beliefs or any other sensitive information.

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

USES MADE OF THE INFORMATION

We use Google Analytics software, AdWords conversion tracking, AdWords re-marketing and interest based ads – see below and our Cookie Policy.

We use information held about you in the following ways:

  • Information you give to us. We will use this information:

    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

    • to provide you, or permit selected third parties to provide you, with information about goods or services hubbl. feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form);

    • to notify you about changes to our service;

    • to ensure that content from our site is presented in the most effective manner for you and for your computer.

  • Information we collect about you. We will use this information to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

    • to allow you to participate in interactive features of our service, when you choose to do so;

    • as part of our efforts to keep our site safe and secure;

    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.