General Manager

We are looking for an experienced and hands-on General Manager to lead a high-energy Entertainment & Leisure venue.

Reporting directly to the Area Manager, you will take overall responsibility for the day-to-day operation of the venue, ensuring consistently high standards across customer experience, team performance, health & safety, financial performance and operational delivery.

This is a highly visible leadership role where you will be expected to lead from the front, working closely alongside your management team and wider venue team, particularly during peak trading periods, weekends and evenings.

You will play a key role in developing a strong, motivated team while creating an environment where employees can perform at their best and guests receive an exceptional experience every time they visit.

You will be an experienced operational leader who enjoys being visible within the business rather than managing solely from an office.

You should be comfortable operating within a fast-paced, high-volume customer-facing environment and have the ability to balance commercial performance with exceptional customer service and strong people leadership.

You will ideally have:

• Strong leadership and people-management experience within Entertainment, Leisure, Hospitality, Retail or another high-volume customer-facing environment.
• Experience managing a large team and developing managers.
• A proven ability to motivate teams and create a positive working culture.
• Strong commercial awareness with experience managing budgets, labour costs and financial KPIs.
• Excellent communication and interpersonal skills.
• A flexible leadership style with the ability to adapt your approach depending on the individual or situation.
• Strong organisational and time-management skills.
• The ability to influence and collaborate effectively with stakeholders at all levels.
• A proactive and solutions-focused approach to operational challenges.
• Experience with recruitment, performance management, training and talent development.
• Good knowledge of Health & Safety requirements and relevant operational legislation.
• A commitment to equality, diversity and creating an inclusive working environment.
• Flexibility to work across a 7-day operation, including evenings, weekends and peak trading periods.

• Annual Bonus
• Discount on Food & Drinks
• Discount on Activity
• Free Parking