Assistant General Manager

We are looking for a driven and energetic Assistant General Manager to support the successful day-to-day running of a fast-paced Entertainment & Leisure venue.

Working closely with the General Manager, you will play a key role in overseeing daily operations, supporting departmental managers, driving commercial performance and ensuring consistently high standards across the venue.

This is a hands-on leadership position where you will be highly visible within the operation, supporting the team during busy trading periods and helping to create an environment that delivers an outstanding experience for every customer.

You will also play an important role in coaching and developing the team, helping individuals reach their potential while supporting the General Manager in building a positive, high-performing workplace culture.

What You'll Be Doing

• Support the General Manager with the overall day-to-day operation of the venue.
• Take responsibility for the venue in the General Manager's absence.
• Help ensure all departments operate smoothly, safely and consistently.
• Support departmental managers in maintaining high operational and customer service standards.
• Drive performance against key KPIs, including revenue, wage percentage, profitability and operational targets.
• Monitor costs and labour performance while identifying opportunities to improve profitability.
• Support the delivery of strong financial results across the venue.
• Play an active role in driving additional revenue opportunities, including corporate and group bookings.
• Take a particular interest in food and beverage/bar operations, helping to maximise sales, control costs and maintain service standards.
• Work alongside the management team during busy periods, leading from the front and supporting operational delivery.
• Ensure customers receive an exceptional experience and proactively resolve any issues that arise.
• Support the General Manager with recruitment, onboarding and retention of team members.
• Coach and develop employees and managers through regular feedback, training and performance management.
• Identify talented individuals within the team and support their ongoing development and progression.
• Ensure company procedures, Health & Safety requirements and relevant legislation are followed consistently.
• Help maintain a positive, inclusive and engaging working environment.
• Encourage strong communication and teamwork across all departments.

You will be a confident and enthusiastic operational leader who enjoys working in a busy, customer-focused environment.

You should be comfortable balancing people management, customer experience and commercial performance, while remaining hands-on and visible within the venue.

You will ideally have:

• Previous management experience within Entertainment, Leisure, Hospitality, Retail or another high-volume customer-facing environment.
• Experience supporting the operation of a busy venue or multi-department business.
• Strong leadership and team-management skills.
• A natural ability to motivate, coach and develop people.
• Good commercial awareness with an understanding of revenue, labour costs, profitability and KPIs.
• Experience within food, beverage or bar operations would be highly beneficial.
• Strong communication and interpersonal skills.
• Excellent organisation and time-management abilities.
• A proactive approach with the confidence to make decisions and solve problems.
• A genuine passion for delivering outstanding customer experiences.
• Experience with recruitment, training and performance management.
• Knowledge of Health & Safety and operational compliance.
• Flexibility to work across a 7-day operation, including evenings, weekends and peak trading periods.

The Ideal Candidate

This role would suit someone who is ready to take the next step in their management career and wants to develop towards becoming a future General Manager.

You'll thrive in an energetic environment, enjoy being at the heart of the operation and be someone who naturally brings enthusiasm and positivity to the team.

Above all, we're looking for someone who believes that great entertainment venues should be just as enjoyable to work in as they are to visit. You'll help create that atmosphere for both the team and every customer who walks through the doors.

• Uncapped Quarterly Bonus 
• Food & Drink Discount 
• Activity Discount
• Free Parking
• Fast Track Career Progression